Frequently Asked Questions

We serve the entire South Side of Chicago and surrounding areas, including South Shore, Hyde Park, Englewood, Chatham, Woodlawn, Auburn Gresham, Roseland, and Pullman. We go where other plumbers refuse to go. If you are in the Chicago area, give us a call and we will take care of you.

Yes. We are available 24 hours a day, 7 days a week, 365 days a year. We have responded to calls on Christmas Day, Super Bowl Sunday, and every holiday in between. When you call us, a real person answers. No answering machines, no automated menus. Real people who care about your emergency.

Burris and Sons was established in 1917, making us over 100 years old. We are a third generation, family owned business. Our decades of combined experience mean we have seen every plumbing and HVAC problem imaginable, and we know how to fix them all.

Absolutely. We hold Plumbing License #4204040 and are fully insured. We are also an approved contractor for both Peoples Gas and Northern Gas. Our master plumber certification means you can trust that every job meets or exceeds code requirements.

We accept Visa, Mastercard, Discover, American Express, cash, Zelle, Venmo, and personal checks. We believe in making payment as convenient as possible for our customers.

We provide honest, upfront pricing before any work begins. We are not salesmen; we are repairmen. That means we tell you exactly what the problem is, what it will cost to fix, and we do not upsell services you do not need.

We service all makes and models of furnaces, boilers, air conditioners, and heating systems. It does not matter who manufactured your equipment; our technicians have the training and experience to diagnose and repair it.

In most cases, we can be at your home within a few hours of your call. For true emergencies like gas leaks, flooding, or no heat in winter, we prioritize response and get there as fast as safely possible.

Yes. We are an approved contractor for Peoples Gas and Northern Gas. We handle gas leak detection, gas line repairs, gas line installation, and fuel conversions. Gas work requires licensed professionals, and that is exactly what we are.

If you smell gas, leave your home immediately. Do not turn on or off any electrical switches, and do not use your phone inside the house. Once you are safely outside, call 911 first, then call the gas company, then call us. Gas leaks are extremely dangerous and require immediate professional attention.

Keep your thermostat set to at least 55 degrees, even when you are away. Open cabinet doors under sinks on exterior walls to let warm air circulate. Let faucets drip slightly during extreme cold snaps. Insulate exposed pipes in basements, crawl spaces, and attics. If your pipes do freeze, call us immediately. Do not try to thaw them yourself with open flames.

Yes. Regular maintenance is the best way to prevent breakdowns and extend the life of your equipment. We recommend annual furnace tune-ups before winter and annual AC tune-ups before summer. These checkups catch small problems before they become expensive repairs.

Large franchises send out a different technician every time, and they upsell services you do not need. When you call Burris and Sons, you get a master plumber with over 60 years of experience. We are not salesmen. We are repairmen. Our reputation is built on honest work, fair prices, and treating every customer like family. That is why families have trusted us for three generations.